Carrion Insurance (“the Agency”) is committed to maintaining clear, compliant, and respectful communication with all clients and prospects. This Opt-In/Opt-Out Policy outlines how individuals may consent to or decline receiving communications from the Agency, including marketing messages, policy updates, and service notifications.

1. Purpose of This Policy

This policy ensures that Carrion Insurance complies with all applicable federal and state regulations regarding consumer communication, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and FCC guidelines.
It also gives clients complete control over how they receive information from us.

2. Methods of Communication Covered

This policy applies to all communication methods used by Carrion Insurance, including:

• Phone calls (mobile and landline)

• SMS text messages

• Email communication

• Automated or prerecorded messages

• Direct mail

• Digital marketing or retargeting communications

3. Opt-In Consent

Carrion Insurance will only send marketing or promotional messages to individuals who have voluntarily opted in.

Clients may opt in by:

• Completing a physical or digital consent form

• Submitting an online request or quote form

• Checking an opt-in box on any Carrion Insurance website

• Verbally consenting during a recorded call

• Texting provided keywords to enroll in SMS notifications

• Signing up through social media lead forms

By opting in, the client agrees that Carrion Insurance may contact them regarding quotes, policy updates, promotional offers, reminders, and general insurance-related information.

All opt-ins must be documented and securely stored.

4. Opt-Out Rights

Clients may opt out of any or all communication types at any time.

Opt-Out Methods

• SMS/Text: Reply “STOP” to any message

• Email: Click “Unsubscribe” at the bottom of any email

• Phone: Request removal verbally during a call

• Written Request: Email or mail a written opt-out request

• Account or Form Request: Notify an agent during policy servicing

Once an opt-out request is received, Carrion Insurance will process it immediately and ensure no further marketing communications are sent to that contact.

5. Exceptions (Required Communications)

Even if an individual opts out of marketing communications, the Agency may still send required service notifications, including:

• Policy documents

• Billing reminders

• Regulatory notices

• Claims-related communication

• Renewal or cancellation notices

These are considered necessary for servicing active policies and are not subject to opt-out for regulatory reasons.

6. Data Privacy and Protection

Carrion Insurance does not sell, trade, or share client contact information with third parties for marketing purposes. Any communication-related data collected is used solely for client servicing and internal business purposes in accordance with privacy laws.

7. Re-Opting In

Clients who previously opted out may choose to re-subscribe to communications at any time by:

• Texting the appropriate opt-in keyword

• Re-submitting a consent form

• Requesting reinstatement via phone or email

All re-opt-ins must be documented.

8. Questions or Concerns

Clients may contact us with questions about this policy or to update communication preferences at:

Carrion Insurance
Phone: 440-201-9327
Email: office@carrionagency.com